Yeah I said favorite thing lol, please don't judge me. Recently I've been working on AI copilots to integrations and internal tools, I work at the intersection of engineering, support, and business turning complex systems into reliable, human-centered experiences.
As an Application and Integration Specialist, I optimize global support operations by integrating and enhancing tools like Zendesk, Genesys, and Cognigy. With expertise in system integrations, automation, and data analytics, I bridge technology and business needs to improve efficiency and customer experiences. At TechStyleOS, I streamline processes, manage system integrations, and troubleshoot complex technical issues. I collaborate with cross-functional teams to align technical solutions with business goals, ensuring projects are delivered on time and drive meaningful impact. Passionate about innovation and problem-solving, I continuously explore APIs, automation, and AI-driven solutions to improve operations.
I’ve worked across startups and established organizations, which taught me how to balance speed with stability.
Designing and maintaining internal applications and system integrations.
Debugging complex issues and keeping systems stable at scale.
Reducing friction through automation and process improvement.
Own and maintain applications and integrations supporting Global Member Services and senior leadership. Partner cross-functionally to improve reliability, scale tooling, and optimize costs.
Resolved complex technical issues, identified software vulnerabilities, and built executive dashboards to support data-driven decisions.
Documented and resolved technical issues while assisting engineering teams with front-end troubleshooting.
Just in case you're curious or want the full story here is a snapshot of my live-work journey.